Apple’s MobileMe Service has Users Seeing Red
Did Apple bite off more than it could chew? It apparently made promises to MobileMe users that it’s having trouble keeping.
The recently launched MobileMe subscription service boasted the ability to synchronize notes amoung Apple’s iPhone, iPod touch and Macs, and even PCs. E-mail, contacts and calendars are supposed to be updated wherever users check them on any of the devices.
Problems Persist
Just last week, Apple acknowledged that at least one percent of subscribers were unable to retrieve info and files, blaming the problem on MobileMe’s mail servers. As of Tuesday, the problems persisted and even strong Apple backers are getting hot under the collar.
The blogosphere is turning blue with subscribers’ complaints and laments, with many of them regretting signing up for the service. One subscriber said he transferred all his e-mails by from a Hotmail explanation, only to have them lost in cyberspace. Moreover, the MobileMe service sets subscribers back $99 a year whereas Hotmail,
On Monday, an updated status report seemed to have gone unnoticed by a majority of users on Apple’s MobileMe support forums. One small thread criticized Apple for hiding its MobileMe e-mail support mold.
Perhaps in an effort to save face, Apple is coming clean about the problems and even posting a status page online where users can receive updates on fixes. The company apologized to customers, calling the transition from the former .Mac service “a lot rockier than we had hoped.” Apple is even picking up the tab for affected subscribers for 30 days.
Reputation at Stake
Apple is additionally backpedaling from its original description of the service as “pushing” e-mail and other documents. Push e-mail is…
Original post by Top Tech News
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